Dear clients

(And note that this is for Down Under Visa clients only)

We’ve just updated the COMMUNICATION.PDF document. This document explains how to contact us by email, and how to send things to us by courier.

Important things to note:

We won’t be using the confusing email addresses downundervisa@ etc, downundervisa2, downundervisa3 anymore, as no one can really work out who they are emailing. Instead we will have our names. Not putting them here, because I don’t want the spam bots picking them up, however they are on the new document.

This way you will know who you should be emailing and who you shouldn’t be. This will save time all round.

We’ve also asked that no one cc’s their emails to several of us. Whilst this might seem like a good idea, we end up with several of us answering the same questions whereas one response is enough for anybody. I’m sure that makes good sense to all.

How to get it?

If you’re already signed up to the Client Portal, it’s already there waiting for you.
If not? Just ask me, and I’ll email it straight back to you.*

*NB. Please email me. Don’t put a comment here on the BLOG page, or I may not see it. Thanks.

Thanks all!

2 Comments

David McKelvie on 03/10/2014 at 5:22 pm

Hi Jeff, I have been and will be a client, but have never heard of the Client Portal before – any more information on it?

downundervisa on 03/10/2014 at 8:07 pm

Hello David

We have a client portal now for new clients. You can log in at any time, and get your checklist of required documents which have links to information. eg. “Birth Certificate” has a link which explains what you need to get, how to get it, and how to send it to us. Makes the whole process a lot smoother.
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