Prepare for Your Zoom Consultation | Down Under Visa

DOWNUNDERVISA

Your free 20-minute Zoom consultation is a great opportunity to discuss your visa options with a registered migration agent. Follow the steps below to make sure everything runs smoothly.

Step 1: Download Zoom (If You Haven't Already)

Zoom is a free video calling app. If you don't have it yet:

On a computer: Visit zoom.us/download and download "Zoom Workplace"
On a phone or tablet: Search for "Zoom" in the App Store (iPhone/iPad) or Google Play Store (Android)

You do not need a Zoom account to join a meeting — just the app installed on your device.

Step 2: Test Your Audio & Video

Before your consultation, make sure your camera, microphone, and speakers are working. Zoom provides a free test meeting for exactly this:

Test Your Zoom Setup Now

When you click the link above:

Click "Join" to start the test meeting
If prompted, click "Allow" to give your browser permission to use your camera and microphone
You'll see a preview of your camera — check that you can see yourself clearly
The test will play a ringtone — confirm you can hear it through your speakers or headphones
Speak into your microphone and listen for the replay to confirm it's working

Common Issues & Quick Fixes

I can't hear anything

Check your device volume is turned up
Make sure the correct speaker/headphone is selected in Zoom's audio settings
Try closing other apps that might be using your audio (YouTube, Spotify, etc.)
If using Bluetooth headphones, make sure they're connected

Others can't hear me

Check that your microphone is not muted (look for the microphone icon at the bottom of Zoom)
Make sure your browser or app has permission to access the microphone
Try using a headset with a built-in microphone for better audio quality

My camera isn't working

Check that no other app is using your camera (close Skype, FaceTime, etc.)
Make sure your browser has permission to access your camera
On a laptop, check there's no physical camera cover or privacy switch blocking it

The video is freezing or choppy

Move closer to your Wi-Fi router, or use a wired internet connection if possible
Close other browser tabs and apps to free up bandwidth
Ask others on your network to pause large downloads or streaming during your call

Step 3: Prepare for Your Call

Find a quiet space with good lighting — natural light facing you works best
Use headphones if possible — this prevents echo and improves audio quality
Close unnecessary apps on your device to keep Zoom running smoothly
Have your questions ready — 20 minutes goes quickly, so jot down what you'd like to discuss
Keep relevant documents handy — passport details, previous visa information, or anything related to your situation

Step 4: Join Your Meeting

When it's time for your consultation:

Click the Zoom link in your confirmation email (sent when you booked)
If prompted, click "Open Zoom" or "Launch Meeting"
Click "Join with Computer Audio" (or "Call using Internet Audio" on mobile)
Make sure your video is on so we can see you
You'll be placed in a waiting room — your migration agent will admit you when ready